Last updated: 5 May 2025
1. Introduction
Welcome to Clientomic LLC ("Clientomic," "we," "us," or "our"). By accessing or using our website, or by engaging our marketing services, you ("Client," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, do not use our services.
2. Services We Provide
Clientomic supplies digital marketing and growth services for local service businesses, including but not limited to:
Google Ads, Facebook Ads, and Local Service Ads campaign management
Google Business Profile (GBP) optimization and promotion
Landing‑page design and development
Business listings and local citation management
Conversion tracking and performance analytics
3. Client Responsibilities
You agree to:
Provide complete and accurate business information (e.g., licenses, insurance, geographic coverage, and contact details).
Supply timely access, assets, and approvals required to launch and maintain campaigns.
Respond promptly to leads and customer inquiries generated through our marketing efforts.
Operate your business—and all advertising—in compliance with applicable laws, regulations, and platform policies.
4. Fees & Payment
Services are offered on a fixed‑price monthly subscription agreed in advance.
Fees are due in full on the first day of each billing cycle via an approved payment method.
Late or failed payments may result in suspension or termination of services.
We may change pricing with 30 days’ prior written notice.
5. Refunds
All sales are final due to the nature of our services, which involve custom work, platform activity, and time-sensitive deliverables.
For the $99 Quick-Win Package, you are eligible for a full refund if we fail to complete the promised deliverables (3 SEO posts, 5 products, 50 local keywords) within 3 business days after payment and receipt of all required information from you.
For Standard and Premium GBP packages, a full refund is available if we do not achieve a Top 3 ranking within 90 days for a set of high-intent local keywords relevant to your business, with measurable growth in profile visibility and engagement — provided the following client-side conditions are fully met during the guarantee period:
• Verified business address in the GBP
• Minimum of 10 positive public reviews at the project start
• 1–2 new positive reviews added weekly
The 90-day guarantee period begins on the later of: (i) the payment date or (ii) the date when all required client information is received.
Refunds are not applicable if:
• The Google Business Profile is suspended, restricted, or penalized due to client-side violations (e.g. inaccurate info, fake reviews, policy breaches)
• Performance is affected by force majeure or external platform issues (e.g. algorithm updates, outages, account bans)
• The client fails to provide required access, approvals, or communication
Refund eligibility is strictly limited to the conditions above. No other guarantees — including specific keyword outcomes, lead volume, or revenue impact — are made or implied. All refund decisions are final and not subject to negotiation, chargeback, or third-party dispute unless required by law.
The Client agrees not to initiate chargebacks or payment disputes for services covered by these Terms. Submitting payment constitutes full acceptance of these refund terms.
The client agrees that submitting payment constitutes acceptance of these refund terms in full.
6. Privacy & Data Protection
We process personal data in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA). You agree to:
Handle any consumer data we pass to you responsibly.
Follow all data‑protection rules that apply to your business.
See our full Privacy Policy for details.
7. Limitation of Liability
Clientomic shall not be liable for any indirect, incidental, special, punitive, or consequential damages — including but not limited to loss of business, revenue, profits, goodwill, or data — even if advised of the possibility of such damages. Our total liability for any claim related to our services shall not exceed the total amount paid by the Client for the specific package giving rise to the claim.
We are not responsible for performance issues or visibility loss resulting from client violations of Google policies, business profile suspensions, inaccurate or misleading business information, non-compliant reviews, force majeure, or platform-level changes such as algorithm updates, bugs, or outages. All services are provided “as is,” with no warranty or guarantee except as explicitly stated in these Terms.
8. Indemnification
You agree to indemnify, defend, and hold Clientomic and its employees, contractors, and affiliates harmless from any and all claims, liabilities, damages, losses, or expenses — including reasonable legal fees — arising out of or related to your use of the services, your violation of these Terms, your business practices, or any content or data you provide. This includes, but is not limited to, claims related to false business information, non-compliant reviews, customer disputes, or regulatory actions.
9. Dispute Resolution
Any unresolved dispute shall be resolved exclusively by binding individual arbitration under the rules of the American Arbitration Association (AAA), conducted in Sacramento, California, USA. The Client waives any right to a jury trial or to participate in class actions, group claims, or representative proceedings. By using our services, you agree that arbitration is the sole and exclusive remedy for any dispute with Clientomic.
10. Term & Termination
Either party may terminate services by giving the other 30 days’ written notice. We may suspend or terminate immediately if you:
Breach these Terms;
Fail to pay when due; or
Engage in fraudulent or unethical practices.
11. Changes to These Terms
We may update these Terms at any time. Updates take effect upon posting on our website. Material changes will be announced by email or site notice at least 14 days before they become effective.
12. Governing Law
These Terms are governed by the laws of the State of California, USA, without regard to conflict‑of‑law principles.
13. SMS Terms
Clientomic Notifications (“Program”) provides account-related SMS such as report-ready alerts, appointment reminders and occasional account-verification prompts.
- Message frequency: varies (up to 4 SMS per month)
- Rates: Standard message and data rates may apply
- Opt-out: Reply STOP at any time to cancel
- Help: Reply HELP or email sms@clientomic.com
- Customer-care phone: +1 877-880-2024
By opting in, you agree to receive SMS from Clientomic at the number you provide. Consent is not a condition of purchase.
Contact
Clientomic LLC
901 H St, Suite 120
Sacramento, CA 95814 USA
✉️ info@clientomic.com
📞 (877) 880‑2024
