Last updated: 11/5/2025
1. Introduction
Welcome to Clientomic LLC ("Clientomic," "we," "us," or "our"). By accessing or using our website, or by engaging our marketing services, you ("Client," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, do not use our services.
2. Services We Provide
Clientomic supplies digital marketing and growth services for local service businesses, including but not limited to:
Google Ads, Facebook Ads, and Local Service Ads campaign management
Google Business Profile (GBP) optimization and promotion
Landing‑page design and development
Business listings and local citation management
Conversion tracking and performance analytics
3. Client Responsibilities
You agree to:
Provide complete and accurate business information (e.g., licenses, insurance, geographic coverage, and contact details).
Supply timely access, assets, and approvals required to launch and maintain campaigns.
Respond promptly to leads and customer inquiries generated through our marketing efforts.
Operate your business—and all advertising—in compliance with applicable laws, regulations, and platform policies.
All advertising budgets on platforms such as Facebook, Instagram, and Messenger are paid directly by the Client through their own ad account. Clientomic does not fund ad spend on behalf of the Client.
4. Fees & Payment
Services are offered on a fixed-price monthly subscription agreed in advance. Your subscription automatically renews at the start of each billing cycle until cancelled. To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before the renewal date through your Stripe Customer Portal (https://billing.stripe.com/p/login/6oEcPQ64z7nC2VW144) or by contacting your dedicated account manager directly.
If you are charged for a new cycle due to missing the cancellation deadline, you have 24 hours from the payment date to request a refund through the same channels. Approved refunds will be issued minus the cost of any services already rendered. Fees are due in full on the first day of each billing cycle via an approved payment method. Late or failed payments may result in suspension or termination of services. We may change pricing with 30 days' prior written notice.
5. Refunds
We guarantee the delivery of all services outlined in your monthly package. Once work has commenced, fees are non-refundable as our team allocates time and resources immediately. Refunds are not provided in the following cases: if the Google Business Profile is suspended, restricted, or penalized due to client-side violations (such as inaccurate information, fake reviews, or policy breaches); if performance is affected by force majeure or external platform issues (including algorithm updates, outages, or account bans); if the Client fails to provide required access, approvals, or communication; if all promised content has been prepared and delivered but the Client fails to provide Google Business Profile access for publishing — in such cases Clientomic will supply the completed materials together with step-by-step upload instructions for the Client to self-publish; if the Client fails to complete the required onboarding form in a timely manner, causing delays in the delivery timeline; if the Client’s business is unlawful, non-compliant, or lacks the necessary licenses, permits, or regulatory approvals to operate; or if the service package was purchased with a discount.
Clientomic is not responsible for any performance changes or ranking outcomes if third parties (including other agencies, contractors, or the Client’s staff) make edits, updates, or adjustments to the Google Business Profile during the service period, or if the Client’s overall review rating decreases compared to the rating at the start of our engagement.
6. Privacy & Data Protection
We process personal data in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA). You agree to:
Handle any consumer data we pass to you responsibly.
Follow all data‑protection rules that apply to your business.
See our full Privacy Policy for details.
7. Limitation of Liability
Clientomic shall not be liable for any indirect, incidental, special, punitive, or consequential damages — including but not limited to loss of business, revenue, profits, goodwill, or data — even if advised of the possibility of such damages. Our total liability for any claim related to our services shall not exceed the total amount paid by the Client for the specific package giving rise to the claim.
We are not responsible for performance issues or visibility loss resulting from client violations of Google policies, business profile suspensions, inaccurate or misleading business information, non-compliant reviews, force majeure, or platform-level changes such as algorithm updates, bugs, or outages. All services are provided “as is,” with no warranty or guarantee except as explicitly stated in these Terms.
8. Indemnification
You agree to indemnify, defend, and hold Clientomic and its employees, contractors, and affiliates harmless from any and all claims, liabilities, damages, losses, or expenses — including reasonable legal fees — arising out of or related to your use of the services, your violation of these Terms, your business practices, or any content or data you provide. This includes, but is not limited to, claims related to false business information, non-compliant reviews, customer disputes, or regulatory actions.
9. Dispute Resolution
Any unresolved dispute shall be resolved exclusively by binding individual arbitration under the rules of the American Arbitration Association (AAA), conducted in Sacramento, California, USA. The Client waives any right to a jury trial or to participate in class actions, group claims, or representative proceedings. By using our services, you agree that arbitration is the sole and exclusive remedy for any dispute with Clientomic.
10. Term & Termination
Either party may terminate this agreement by giving the other 30 days' written notice. Notwithstanding the foregoing, to terminate an automatically renewing monthly subscription and avoid charges for the next billing cycle, the Client must comply with the cancellation procedure outlined in Section 4
11. Changes to These Terms
We may update these Terms at any time. Updates take effect upon posting on our website. Material changes will be announced by email or site notice at least 14 days before they become effective.
12. Governing Law
These Terms are governed by the laws of the State of California, USA, without regard to conflict‑of‑law principles.
13. SMS Terms
Clientomic Notifications (“Program”) provides account-related SMS such as report-ready alerts, appointment reminders and occasional account-verification prompts.
- Message frequency: varies (up to 4 SMS per month)
- Rates: Standard message and data rates may apply
- Opt-out: Reply STOP at any time to cancel
- Help: Reply HELP or email sms@clientomic.com
- Customer-care phone: +1 877-880-2024
By opting in, you agree to receive SMS from Clientomic at the number you provide. Consent is not a condition of purchase.
Contact
Clientomic LLC
901 H St, Suite 120
Sacramento, CA 95814 USA
✉️ info@clientomic.com
📞 (877) 880‑2024
