Effective Date: 9/14/2026
Clientomic LLC (“Clientomic”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, including clientomic.com and ranking.clientomic.com, request information or an audit, book a call, use our platform, or receive our services.
Information We Collect
Depending on how you interact with Clientomic, we may collect:
- Contact information — such as your name, email address, phone number, and communication preferences
- Business information — such as your business name, address, website, phone number, Google Business Profile details, business category, and services
- Audit and report information — such as the business you select, the searches you ask us to check, ranking results, report links, and audit status
- Appointment and service information — such as booking details, onboarding information, support requests, account details, and transaction records
- Website and advertising information — such as pages and reports viewed, buttons and links clicked, referral URLs, UTM parameters, advertising identifiers, cookie identifiers, IP address, browser, device, and approximate location derived from technical data
- Google account data — when a customer connects a Google Business Profile, as described in the “Google API Data Usage & Disclosure” section below
How We Collect Information
We collect information:
- Directly from you when you contact us, request information, submit an audit form, book a call, complete onboarding, create or use an account, make a payment, or contact support
- Automatically through cookies, pixels, analytics tools, security tools, and similar technologies when you use our websites, platform, or report pages
- From public business listings and third-party services used to locate a business and generate audit or ranking information
- From service providers that help us manage advertising, appointments, communications, payments, support, and website operations
Why We Use Personal Information
We use information to:
- Respond to inquiries and provide information about Clientomic services
- Schedule, confirm, and manage calls and appointments
- Generate and deliver requested Google Maps visibility reports and related audit information
- Send messages related to a report or request, including limited follow-up messages and invitations to schedule an audit review
- Provide, manage, support, and improve our services and platform
- Process payments and maintain transaction records
- Measure website, report, and advertising performance
- Protect our websites and services from fraud, abuse, spam, and security threats
- Comply with legal obligations and enforce our agreements
Communications
If you contact us or book a call, we may send messages concerning your inquiry, appointment, and Clientomic services. If you request an audit or report, we will use your email address to deliver it and may send related updates or follow-up messages. Customers may also receive service, billing, account, support, and operational communications.
You may opt out of marketing and audit follow-up emails at any time by using the unsubscribe instructions in the message or by emailing marketing@clientomic.com. We may still send non-promotional messages needed to provide a service you requested, administer an account, process a transaction, or comply with law.
We send promotional text messages only where permitted and with any consent required by applicable law. Instructions for opting out are included in those messages.
How We Store and Disclose Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission method can be guaranteed to be completely secure.
We disclose information to service providers that help us operate our websites, advertising, audits, communications, platform, and services. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.
We do not sell personal information for money. We may disclose identifiers and internet or network activity to advertising and analytics providers. Under some privacy laws, this may be considered “sharing” for cross-context behavioral advertising. The choices available to you are described below.
California Privacy Rights
Where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies, California residents may have the right to:
- Know the categories and specific pieces of personal information we collect, use, disclose, sell, or share
- Request correction or deletion of personal information
- Opt out of the sale or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information, where applicable
- Receive equal service and pricing when exercising privacy rights
To submit an access, correction, or deletion request, contact info@clientomic.com. We may need to verify your identity before completing a request. You may also use an authorized agent where permitted by law.
Cookies and Tracking Tools
Our websites, platform, and shared report pages use cookies and similar technologies to provide functionality, prevent abuse, remember preferences, measure usage, attribute advertising, and improve performance. You can manage cookies through your browser settings and use the choices described below.
How we measure use of our website and platform
We measure how our website, our platform, and the reports we share with you are used, so that we can see what works, what is confusing, and what to build next.
What we measure. Which pages and reports are opened, which features are used, how often, and how long a visit lasts. We also record which links and buttons are clicked.
What we do not do. We do not use analytics tools to capture passwords or payment card details, and we do not intentionally record the contents you type into form fields. Our error-reporting provider may capture a short, masked technical replay around an error, with text fields hidden.
How it is connected to you. Website and report usage may begin as an anonymous visitor record. If you submit a form, request an audit, book a call, sign in, or create an account, we may associate related activity with your contact, business, audit, or account record.
Email. We also record whether the emails we send you were delivered and opened, and which links in them were clicked, so that we can tell a report that reached you from one that did not.
We measure the same way everywhere: on our website, inside the platform, and on the report pages we share by link.
We use outside companies to do this. They are listed under “Service providers” below, and we keep that list up to date as our tools change.
Service providers
We rely on outside companies to operate our websites, advertising, audit flow, communications, platform, and services. We disclose only information reasonably necessary for their functions and use contractual or platform safeguards where appropriate. Some advertising and analytics providers may process information under their own terms and privacy policies.
What these providers do falls into the following groups:
- Analytics and product improvement — to understand how our website, platform and reports are used
- Advertising and marketing — to measure our advertising and to reach people who have visited us before
- Customer relationship and communication — to manage contacts, appointments, reports, notifications, follow-ups, and support messages
- Audit generation — to locate public business listings, perform local searches, and generate ranking information
- Content writing — to write content for Google Business Profiles and to draft replies to reviews
- Payments — to take subscription payments and run billing
- Infrastructure and security — hosting, databases, file storage, and error reporting
These are the companies we use, or are in the process of connecting for the uses described. We keep this list ahead of our tools rather than behind them, so nothing starts processing your information before it is named here. We update the list when we add or change one.
Provider list last updated: 9/14/2026
Analytics and product improvement
- PostHog — product analytics for our website, our platform and our shared reports (United States)
- Google Analytics — website traffic measurement (United States)
Advertising and marketing
- Meta (Facebook) — advertising measurement and audiences (United States)
- Microsoft Advertising / Bing — advertising measurement (United States)
- Google Ads — advertising measurement (United States)
- Google Tag Manager — manages the tools listed above (United States)
Customer relationship and communication
- HubSpot — contact management, appointments, marketing, and customer communications (United States)
- Google Workspace / Gmail — the mailbox our email is sent from, and business email and drafts (United States)
- Slack — where our team receives your onboarding details and account notifications, including your contact details (United States)
- Resend — sending reports, notifications and support email, and whether they were opened (United States)
- Make.com — building and sending the emails and follow-ups you receive from us (United States)
Website, forms, and audit generation
- Webflow — hosting our public website and the contact form on it (United States)
- Google Maps Platform — business search, place details, maps, and public business information (United States)
- DataForSEO — local search and Google Maps ranking data used to generate audit and visibility reports (United States and European Union)
- Cloudflare — bot protection, security, and abuse prevention, including Turnstile (United States and other locations)
Content writing
- OpenAI — writing content and drafting replies to reviews (United States)
- OpenRouter — access to additional AI models used for writing content (United States)
Payments
- Stripe — taking your subscription payments and running your billing portal (United States)
Infrastructure and security
- Vercel — hosting, traffic and page-speed measurement (United States)
- Supabase and Amazon Web Services — database and file storage (United States)
- Inngest — running our scheduled and background jobs, which process your business data (United States)
- Sentry — error reports, including a short technical recording around an error with all text hidden (United States)
Public business listing information and the searches selected for an audit may be processed by Google Maps Platform and DataForSEO to generate the requested report. Data obtained from a Google account after a customer authorizes access is handled as described in the “Google API Data Usage & Disclosure” section below.
Your choices
Email. You can unsubscribe from marketing and audit follow-up emails by using the unsubscribe instructions in the message or by emailing marketing@clientomic.com.
Advertising and analytics. You can submit an opt-out request using the “Do Not Sell or Share My Personal Information” or “Do Not Sell Request” link available in our website footer.
Global Privacy Control. Where legally required, we treat a recognized Global Privacy Control signal as a request to opt out of sale or sharing for the browser or device sending the signal.
Access, correction, and deletion. You can ask what personal information we hold about you and request correction or deletion by writing to info@clientomic.com.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing requested reports and services, managing communications and accounts, maintaining business and transaction records, preventing fraud, resolving disputes, and meeting legal obligations. Retention periods vary based on the type of information and the reason we collected it.
We may retain a limited suppression record after an unsubscribe request so that we do not send additional marketing or audit follow-up emails. We may also retain information when required by law or reasonably necessary for security, fraud prevention, contractual enforcement, or completion of a transaction or service you requested.
Privacy Policy Updates
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Text Messaging Data
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We will not sell or share your mobile information or opt-in status with third parties for marketing or promotional purposes.
Google API Data Usage & Disclosure
Clientomic integrates with the Google Business Profile API to provide its core services. When you connect your Google Business Profile, we access the following data through the business.manage scope:
- Business information — name, address, categories, hours of operation, and other profile details
- Customer reviews — review text, ratings, and reviewer information, to display and enable responses
- Performance metrics — search impressions, views, and customer actions, for analytics dashboards
- Posts — to create, publish, and manage Google Business Profile posts on your behalf
- Services — to display and manage your business services list
How we use this data: Solely to provide the features described above within the Clientomic platform. Your Google data is displayed on your management dashboard, used for analytics reports, and used to perform the actions you have authorized us to perform under our Terms — publishing posts, products and services, updating your business information, answering questions, and replying to reviews on your behalf.
How we store this data: Your data is stored in our encrypted PostgreSQL database hosted on AWS infrastructure. OAuth refresh tokens are stored securely and are never exposed to client-side code.
Data sharing: We never sell or rent your Google Business Profile data, and we never share it with advertising platforms or data brokers.
To run the features you asked us for, a limited part of this data is processed by the service providers listed in this policy, strictly on our instructions:
- To write content for your Business Profile and to draft replies to your reviews, we use AI providers. What we send is the information the feature needs: your business name, categories and services, and, when our team drafts a reply to a review, the text of that review and the reviewer’s display name. These providers act on our instructions and may not use this information for their own purposes. Replies to reviews are drafted by OpenAI, which states that data sent to its API is not used to train its models.
- To measure how your business ranks in local search, we use a search data provider. What we send is your business name, address, and the keywords being tracked.
Our hosting and infrastructure providers store and process this data only to run our service. We do not send your Google Business Profile data anywhere for advertising, and we do not combine it with data from other companies.
Data retention & deletion: We keep the Google Business Profile data we sync for as long as your profile stays connected to Clientomic, so your reports and performance history remain available to you. You can end that at any time: revoke Clientomic’s access in your Google account, or email us at info@clientomic.com and ask us to disconnect your profile. When you ask us to delete your Google data, we remove it from our systems within 30 days and confirm once it is done. You can also ask us for an export of your Google data — performance metrics and reviews — so your history stays with you if you leave.
Revoking access: You can disconnect your Google Business Profile at any time by revoking Clientomic’s access at myaccount.google.com/permissions, or by asking us — write to info@clientomic.com and we will disconnect it for you.
Clientomic’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at info@clientomic.com or:
Clientomic LLC
901 H St Ste 120
Sacramento, CA 95814
United States